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Questions and Answers About Login and Client Areas

Find answers to common questions about our client areas, logging in, migration to the new platform, and which portal you should use.

Why do I see two login options now?

We've launched a new and improved Client Area. To ensure that no one loses access to their existing services, we're running both the old and new Client Areas side by side during a transition period.

The two login buttons simply indicate which platform your account is currently on.


Which login button should I use?

It depends on when you first purchased services with us:

  • If you purchased services before 8 June 2026, use the left-hand button (the legacy Client Area).

  • If you purchased services after 8 June 2026, use the right-hand button (the new Client Area).


I'm not sure which one applies to me. What should I do?

Don't worry. Simply use the Reset Password option in both Client Areas and enter your email address.

Whichever platform recognizes your email address is where your account is located.

You can also contact our support team at [email protected], and we'll be happy to point you in the right direction.


I'm an existing customer. Can I use the new platform?

Yes. If you opened an account with us before 8 June 2026, you can still explore the new Client Area before your account is scheduled for migration.

Your existing services and orders will continue to be managed through the legacy platform until your migration is complete.


I'm a new customer. Which platform will I be on?

All accounts created after 8 June 2026 are automatically placed on the new platform.

You won't need to use or manage anything on the legacy platform.


Will I need to manage two separate accounts forever?

No. The dual-login setup is temporary.

Existing customers will be migrated to the new platform over time, after which all services and account management will be available in one place.


Can I still place orders on the legacy platform?

Yes. If you're an existing customer on the legacy platform, you can continue to order and manage services there as normal until your account has been been migrated.


Who do I contact if I'm stuck?

If you're unsure which portal to use or have questions about the migration process, please contact our support team at [email protected].

We'll be happy to help.

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