Overview
Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a one-time code in addition to your password when logging in.
When 2FA is enabled, you must use an authenticator app on your mobile device to approve logins.
When you have completed this guide, you will have enabled two-factor authentication for your account.
Prerequisites
Before you begin, make sure you:
Have access to your customer area
Are logged in
Have an authenticator app installed on your mobile device
Examples of authenticator apps:
Google Authenticator
Microsoft Authenticator
Authy
Step 1: Open security settings
Click your name in the top right corner of the customer area to open the account menu, and then click Security settings:
Step 2: Enable two-factor authentication
On the security settings page you can enable two-factor authentication (2FA).
To enable 2FA:
Click the green button Click here to enable
2. Select the method Time Based Tokens
3. Click Get started
4. Scan the QR code with your authenticator app
5. Enter the 6-digit authentication code from the app
6. Click Submit to complete the setup
š” Tip: Save any recovery codes in a safe place in case you lose access to your mobile device.
Step 3: Confirm that 2FA is working
Log out of the customer area and log back in to confirm that two-factor authentication is working as expected.
When logging in, you will be prompted to enter a one-time code from your authenticator app.
Troubleshooting
I am not receiving a code
Check that the date and time are correctly configured on your mobile device.
I have lost access to my authenticator app
Use any recovery codes if these were saved during setup.
The QR code is not working
Try refreshing the page and scanning the QR code again.
Summary
You have now enabled two-factor authentication (2FA) for your account in the customer area.
You can then continue with guides on account security or user access.