Overview
All websites on a web hosting plan are associated with an IP address.
You may need the server's IP address when you want to:
Connect a domain to your web hosting
Create or update DNS records
Add an addon domain
Troubleshoot DNS issues
Confirm that a domain is pointing to the correct server
When you have completed this guide, you will know how to find the server's IP address in cPanel.
Important information
⚠️ Most hosting accounts use a shared IP address (Shared IP Address). This means that multiple websites may share the same IP address.
⚠️ The IP address shown in cPanel is typically the address that the domain's A record should point to if DNS for the domain is managed with an external provider.
Prerequisites
Before you begin, make sure you:
Have access to cPanel
Are logged in to cPanel
Have an active web hosting plan
Step 1: Log in to cPanel
If your hosting service supports direct login to cPanel, you can log in via the customer area.
To do this:
Find your hosting service under active services
Click Log in to cPanel
You will be logged in to cPanel automatically
Step 2: Find the General Information section
Find the General Information section.
This section contains general information about your hosting account and the server it is hosted on.
Step 3: Find the Shared IP Address
In the General Information section, find the Shared IP Address field.
This field displays the server's IP address.
Example:
192.168.1.1
This is the IP address that is normally used when creating or updating A records for your domain to point it towards your cPanel hosting.
Step 4: Use the IP address in your DNS setup
If your domain uses external DNS management, you can use the IP address to create an A record.
Example:
Type | Name | Value |
A | @ | 192.168.1.1 |
A | www | 192.168.1.1 |
💡 Tip: If you are unsure which DNS records to use, we recommend contacting your DNS provider or web hosting support.
Troubleshooting
I cannot find the General Information section
Try the following:
Go to the cPanel home page
Look for the information panel on the right-hand side
Use the cPanel search field to search for "Server Information"
I cannot find the Shared IP Address
If you cannot find the Shared IP Address under General Information, find and click on:
Server Information
The information should also be available on this page.
If you still cannot find the IP address, please contact support.
My domain is still not pointing to the website
Check that:
The A record is using the correct IP address
The DNS changes have been saved
The DNS change has had enough time to propagate
It can take up to 24–48 hours for DNS changes to be visible everywhere.
Summary
You have now learned how to find the server's IP address in cPanel.
Knowing the server's IP address makes it easier to configure DNS records, connect domains to your web hosting, and troubleshoot issues related to your domain setup.