Overview
Email accounts let you send and receive email using your own domain name.
Examples:
When you create an email account you can:
Create professional email addresses
Manage passwords for email accounts
Use webmail directly in your browser
Connect the email account to email clients such as Outlook or Apple Mail
When you have completed this guide, you will know how to create an email account in the customer area.
Important information
⚠️ You must have an active web hosting plan that includes email services in order to create email accounts.
⚠️ The domain must be active and linked to the hosting account before the email account can be used.
Prerequisites
Before you begin, make sure you:
Have access to the customer area
Have an active web hosting plan
Have a domain linked to the hosting account
Are logged in to the customer area
Step 1: Open the email service
Find the Email Hosting service and click View details.
You will now open the administration page for your web hosting.
Step 2: Go to email management
Click Manage Mailboxes
The system opens the overview of existing email accounts.
Step 3: Create a new email account
To create a new account, go to the Add a new mailbox section:
Enter the email address you want to create
Enter a desired password (the field will turn green when you have entered a strong password)
Confirm the password
Click Add New Mailbox
The email account will now be created.
Step 4: Confirm the account has been added
Once the account has been created, it will appear in the email accounts overview.
⚠️ It may take a few minutes before the new account is ready to use. Until then, you will not be able to log in using an email client or via webmail.
Troubleshooting
I cannot create the email account
Check that:
The domain is active
The hosting plan includes email services
The email address does not already exist
I receive an error message about storage space
Check that:
The account has not reached its storage limit
The hosting plan has available disk space
I cannot log in to webmail
Check that:
The email address has been entered correctly
The password is correct
The account has finished being created
Emails are not being sent or received
Check that:
The domain's DNS settings are correct
The email service is active
Any MX records are pointing to the correct server
Summary
You have now learned how to create an email account in the customer area.
By creating email accounts linked to your domain, you can use professional email addresses for your business, organisation, or website.