Overview
DNS records control how your domain functions on the internet.
By managing the DNS zone, you can:
Connect the domain to a website
Point subdomains to different services
Configure email for the domain
Verify ownership with third-party providers
Connect the domain to external services
Common DNS records include:
A records
CNAME records
MX records
TXT records
AAAA records
When you have completed this guide, you will know how to manage DNS records for your domain in the customer area.
Important information
⚠️ Incorrect DNS records can cause your website or email services to stop working. Make sure you check all values carefully before saving changes.
⚠️ DNS changes typically take effect within 1–2 hours, but it can take up to 24–48 hours before the changes are visible everywhere on the internet.
Prerequisites
Before you begin, make sure you:
Have access to the customer area
Are logged in to the customer area
Own the domain you want to manage
Have access to DNS management for the domain
Step 1: Open DNS management
Click Domains in the top menu
Click Manage DNS
The system opens the DNS zones for all your domains. All active DNS zones are displayed here.
Step 2: Select the domain you want to change DNS for
Find the domain you want to make DNS changes for and click the edit icon:
You will now be taken to the DNS management page for the domain:
Step 3: Add a new DNS record
To add a new record:
3. Click Add Record:
4. Select the record type:
A
SRV
CNAME
MX
TXT
5. Fill in the required fields
In this example, we are adding an A record for the subdomain subdomain.getmeasandwich.com, pointing it to the IP address 192.168.1.1.
TTL can be left at the default value: 1800.
6. Click Confirm
The new DNS record will now be added to the DNS zone:
Step 4: Edit an existing DNS record
To modify an existing record:
Find the record you want to edit in the DNS list and click the edit icon:
7. Update the desired values
8. Click Confirm
⚠️ Changes are saved immediately, but please note that it may take 1–2 hours before they take effect.
Step 5: Delete a DNS record
If a record is no longer needed:
Find the record in the list and click the trash icon:
Confirm the deletion:
The record will be removed from the DNS zone.
⚠️ Be careful when deleting DNS records that are in use by your website or email services.
⚠️ Please note that the record is removed from the overview immediately, but it may take 1–2 hours before the change takes effect.
Common DNS records
A record
Used to point a domain or subdomain to an IPv4 address.
Example:
www → 192.0.2.1
AAAA record
Used to point a domain or subdomain to an IPv6 address.
Example:
www → 2001:db8::1
⚠️ IPv6 support (and therefore support for AAAA records) is coming in June 2026.
CNAME record
Used to point a domain or subdomain to another domain name.
Example:
blog → website.example.com
MX record
Used to specify which servers should receive email for the domain.
Example:
mail.example.com
TXT record
Commonly used for:
SPF
DKIM
DMARC
Domain verification with third-party providers
Example:
v=spf1 include:_spf.example.com ~all
Step 6: Wait for DNS changes to take effect
After making DNS changes, wait for the DNS zone to update and then test the service or website again.
💡 Tip: Many changes become visible within a few minutes, but some networks may take up to 48 hours to update their DNS information.
Troubleshooting
DNS changes are not working
Check that:
The record type is correct
The value has been entered correctly
The change has been saved
Then wait a little longer to give DNS time to update.
The website is not working after a DNS change
Check that:
The A or CNAME records are pointing to the correct server
No required records have been deleted
Email is not working after a DNS change
Check that:
The MX records are still correct
SPF, DKIM, and DMARC records have not been accidentally removed
I don't know which DNS record to use
Contact the provider of the service you are connecting to. Most services specify exactly which DNS records need to be created.
Summary
You have now learned how to manage DNS records for a domain in the customer area.
By managing the DNS zone, you can connect the domain to websites, email services, and other external solutions, while maintaining full control over how your domain functions on the internet.