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Managing users and permissions

Manage users, user access, and permissions in the customer area. This guide shows you how to invite new users, manage access, and handle permissions for your account.

Overview

In the customer area you can manage users and permissions for your account through User Management.

Here you can:

  • View existing users

  • Invite new users

  • Manage user access

  • Manage permissions

When you have completed this guide, you will know how to manage users and permissions in the customer area.


Prerequisites

Before you begin, make sure you:

  • Have access to your customer area

  • Are logged in

  • Have the necessary permissions to manage users


Step 1: Open user management

Click your name in the top right corner of the customer area to open the account menu.

Then select:

  1. User management

When you open User management, you will be taken to the page for managing users and permissions for your account:

šŸ’” Tip: Account owners always have full access to the client account.


Step 2: Invite a new user

Under Invite new user, you can invite a new user to your account.

To invite a new user:

  1. Enter the email address of the user

  2. Select the desired permissions

  3. Click Send invitation

If the user already has an existing user account, they can gain access to the account using their existing login credentials.


Step 3: Manage permissions

When inviting or managing a user, you can configure which permissions the user should have.

Permissions can include access to, among other things:

  • Services

  • Domains

  • Billing

  • Support requests

  • Account administration

šŸ’” Tip: Only grant access to users who need access to specific services or features.


Troubleshooting

I cannot invite new users


Check that you have the necessary administrator rights for the account.

The user is not receiving the invitation


Ask the user to check their junk mail or spam folder.

I cannot find user management


Click your name in the top right corner of the customer area and select User management.


Related guides


Summary

You have now learned how to manage users and permissions in the customer area.

You can then continue with guides on security, account administration, or billing.

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